Privacy Policy

DealerHailRepair.com LLC ("DHR," "we," "us," or "our") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and safeguard information when you visit DealerHailRepair.com (the "Site"), submit a form, request a walkthrough, or otherwise interact with our business.

By using the Site or providing your information to us, you agree to the practices described in this Policy.

1. Who We Are

DealerHailRepair.com LLC is a dealer-exclusive hail growth platform operating in Texas. We work with automotive dealerships to manage hail-related claims, repairs, and customer recovery programs. Our primary contact:

• Business name: DealerHailRepair.com LLC
• Mailing address: 1200 Nolan Ryan Expwy, Arlington, TX 76011
• Email: info@dealerhailrepair.com
• Phone: (214) 972-8180

2. Information We Collect

We collect information that you provide voluntarily and information that is generated automatically when you use the Site.

Information you provide

• Contact information: name, email address, phone number, and dealership name when you submit a form, request a walkthrough, download a brochure, or use our revenue calculator.
• Business information: dealership size, role, location, and other commercial details you share during a partnership conversation.
• Communications: the content of any emails, text messages, or calls you exchange with our team.

Information we collect automatically

• Device and usage data: IP address, browser type, operating system, pages viewed, time on page, and referring URLs.
• Cookies and similar technologies: small data files that help us operate, analyze, and improve the Site. You may disable cookies in your browser settings, though parts of the Site may not function properly.

Information from dealer partners

When a dealership engages our Dealer Hail Revenue Program partnership, we receive sold-customer data under a signed Mutual Confidentiality Agreement. This data is used strictly to identify customers in verified hail-impacted areas, is scope-locked to the partnership, and is never resold, repurposed, or used for general marketing. See Section 7 for details.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries, schedule walkthroughs, and provide information about our partnership and services
• Send transactional communications (appointment confirmations, claim updates, status reports)
• Send marketing communications about our partnership and services (only with your consent)
• Operate, maintain, and improve the Site and our services
• Comply with applicable laws and protect our legal rights
• Detect and prevent fraud, abuse, or security incidents

4. SMS and Text Message Communications

This section addresses our SMS and text message practices. It applies in addition to the rest of this Privacy Policy.

Consent and opt-in

By providing your phone number on any form on the Site, requesting a walkthrough, or otherwise affirmatively opting in, you consent to receive recurring text messages from DealerHailRepair.com LLC related to your inquiry, our partnership, scheduling, claim updates, and related business communications.

Consent to receive text messages is not a condition of purchase or partnership.

Message frequency

Message frequency varies based on your engagement with us. You may receive transactional messages (such as appointment confirmations or claim updates) and, where you have opted in, periodic marketing messages.

Message and data rates

Message and data rates may apply. Your mobile carrier's standard rates apply to all text messages you send and receive.

Opt-out

You may opt out of receiving text messages from us at any time by replying STOP to any text message you receive from us. After you send STOP, we will send one final confirmation message and will not send you further marketing or recurring text messages.

Help

For assistance, reply HELP to any text message you receive from us, or contact us directly at info@dealerhailrepair.com or (214) 972-8180.

Supported carriers

Our text messaging services work on most major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, U.S. Cellular, and others. Carriers are not liable for delayed or undelivered messages.

No sharing of phone numbers or SMS consent for marketing

Mobile phone numbers, SMS opt-in data, and SMS consent information are not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers and SMS consent are used solely for the communications you opted in to receive from DealerHailRepair.com LLC, and to enable service providers (such as our messaging platform vendor) to deliver those communications on our behalf.

5. How We Share Information

We do not sell your personal information. We share information only in the limited circumstances below:

• Service providers. We share information with vendors who help us operate our business — for example, our CRM, our messaging platform (Aloware), our email provider, our analytics provider, and our website host. These providers are contractually obligated to use the information only to provide their services to us and to protect it consistent with this Policy.
• Partner dealerships. If you are a customer of a dealership enrolled in our Dealer Hail Revenue Program partnership, we may share information related to your claim, repair, or service experience with that dealership as part of the partnership workflow.
• Insurance carriers and adjusters. When handling a claim, we share information necessary to coordinate, document, and resolve the claim with the relevant insurance carrier and its adjusters.
• Legal and safety. We may disclose information when required by law, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers. If DHR is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Recognize returning visitors
• Remember your preferences and form inputs
• Analyze how visitors use the Site (via providers such as Google Analytics)
• Measure the effectiveness of our marketing

You can control cookies through your browser settings. Disabling cookies may limit some Site functionality.

7. Dealer Partnership Data (Sold-Customer Databases)

When a dealership enrolls in our Dealer Hail Revenue Program partnership, the dealership may share its sold-customer database with DHR. This data is governed by additional contractual protections beyond this Policy, including:

• Signed Mutual Confidentiality Agreement between DHR and the dealership
• Non-Solicitation Agreement preventing DHR from marketing to, soliciting, or otherwise contacting the dealership's customers for any purpose outside the partnership
• Scope-Locked Use restricting data use to identifying customers in verified hail-impacted areas (1.25"+ events) and operating the partnership workflow
• No Resale or Repurposing — sold-customer data is never sold, transferred to other dealerships, used for list-building, or repurposed for other marketing

If you believe your information was provided to DHR by a dealership and you wish to be removed from program outreach, please contact us at info@dealerhailrepair.com.

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements. Inquiry data is typically retained for 24 months unless a partnership relationship is formed, in which case it is retained for the duration of that relationship plus any legally required retention period.

9. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request deletion of your information
• Opt out of certain uses of your information (including marketing)
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, contact us at info@dealerhailrepair.com. We will respond within the timeframes required by applicable law.

California residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (note: we do not sell personal information). Contact us at info@dealerhailrepair.com to exercise these rights.

Do Not Track

Our Site does not currently respond to Do Not Track browser signals.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your information. No system is perfectly secure, however, and we cannot guarantee the absolute security of information transmitted over the internet.

11. Children

The Site and our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us at info@dealerhailrepair.com and we will delete it.

12. Third-Party Links

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. Review their privacy policies before sharing information with them.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated through the Site or, where appropriate, by direct notice. Continued use of the Site after changes are posted constitutes acceptance of the updated Policy.

14. Contact Us

Questions about this Privacy Policy or our data practices?

DealerHailRepair.com LLC
1200 Nolan Ryan Expwy
Arlington, TX 76011
info@dealerhailrepair.com
(214) 972-8180