1
The walkthrough
Thirty minutes with whoever signs. We bring your market's storm history, a sample statement, and the agreement. No deposit, no inventory, no risk.
You supply four things
A covered corner of the lot or a service lane. A parts account, so we buy parts from your counter and they are paid from that repair's insurance settlement. Introductions to your accounting office and your service advisors. Sign-off on the paperwork that carries your name.
DHR supplies everything else
The claims team, the technicians, the scanner, the customer care, the outreach, the software, the paperwork, and the technician pay and parts costs until the insurer pays.
Your customer sees only you
Your name on every text, form, and statement. A repair experience that feels like it came from your store, because it did.
The eight parts of the program
One system. Same in every store.
Seven of the eight parts below have run at our flagship store since May 2026. The service-drive scanner rolls out with each new install. Here is what each one does, in plain English.
1
Storm outreach
When hail crosses your market, your sold customers get a text, an email, and a call from your store with a booked inspection. We reach them before the tents do. Outreach is limited to your own customers and runs in your name.
Serves: your customers, your sales2
Service-drive scanning
A drive-through hail scanner in your service lane photographs every panel on every car that comes in and flags possible hail damage for a technician to confirm. In our experience most hail is never repaired because nobody points it out. Now your drive does, every day, storm or no storm.
Serves: your service drive3
Inspection and sign-up
Our advisors greet the customer on your drive, inspect the car panel by panel with photos, and hand them a printed assessment in your name. They sign one authorization on an iPad or by text link. Twenty minutes, no obligation.
Serves: your customers4
Professional claims team
A dedicated claims administrator files the claim, schedules the insurance company's inspector (the adjuster), sends the paperwork, and works the file to the final check. When the insurer's first repair price is short, we document the missed damage with photos and get it corrected. Claims handled with more than 20 insurance companies so far.
Serves: the customer, the insurer, your store5
Master-certified repair
Paintless dent repair technicians work each dent out from behind the panel. No filler, no repaint, factory paint intact. Every billed step is photographed, every car passes a quality check before release, and the customer gets a lifetime paintless dent repair warranty in writing, per program terms. Most cars take a few days.
Serves: the customer, your reputation6
Customer care in your name
A repair experience manager calls before the repair, sends updates during it, arranges a rental when the policy covers one, walks the customer through delivery, and follows up after. Then asks for the review, at the right moment, naming your store.
Serves: your customers, your reviews7
AI-powered operations
Our software drafts the repair estimate, tracks every claim, prepares the insurer paperwork, sends the customer updates, and builds every statement. A person reviews and signs every estimate and every message before it goes out. That is how a small team runs hundreds of claims.
Serves: every part of the program8
Statements and reconciliation
One page per settled repair: what the insurer paid, what the repair cost, and your share. A weekly packet matches those statements to the checks that arrived. A quarterly review with your GM covers repairs, payouts, parts, loaner days, and reviews naming your store.
Serves: your controller, your GMAlso included
Lot repairs after a storm. The same crews and claims team walk your inventory, file the claim on your stock policy, and repair units on site so they are back on the front line fast. See Lot Services.
Zero disruption
It runs beside your operation, not on top of it.
Your service technicians keep their bays. Our technicians work in a covered area on your lot or a lane in your shop, with our own lights and tools. Cars stay on your property unless you ask us to use our Fort Worth facility. Your advisors keep their process. Ours greet hail customers and do the sign-up. Your office keeps its systems. Our software runs the claims and hands your controller a packet once a week.
The only change your staff will notice: a customer with hail gets handed off instead of turned away, and the advisor who handed them off gets a commission for it, if your program includes one.
No new hires. No new software to learn. No training days. No capital.
See how it fits your store
From yes to first statement
Two weeks to live. Then it runs.
2
Week one: setup
The claims desk, the paperwork in your name, the scanner in your drive, the repair corner, and introductions to accounting and your advisors.
3
Week two: launch
The scanner starts finding hail on cars already coming in. The outreach plan for your customer base is loaded and ready for the next storm.
4
Every week after
Repairs settle. Statements arrive. Reviews name your store. When the next storm hits, your customers hear from you first, because the program is already there.
The paperwork
Every document, in your name.
Dealers ask to see the paper before anything else. Here is what the program produces for the customer, the insurer, and the store.
Customer
Hail Damage Assessment
Four pages: the dent map, what the program includes, the eight-step process with questions answered, and the pre-filled authorization.
Customer
Authorization & Vehicle Return
The repair authorization is signed on an iPad or by text link, with your logo on the preview. At pickup, the return form lists what was repaired and what was paid, and the customer and your advisor both sign it.
Insurer
Estimate
A line-by-line repair price on your letterhead, priced from the insurer's own published hail rates, reviewed and signed by a person before it leaves the building.
Insurer
Supplement
The corrected estimate when the insurer's first number missed damage, with the photo behind every line.
Technician
Photo Checklist
A list of every repair step the insurer requires a photo for. The technician shoots each one as they go, so the proof exists before the insurer asks.
Dealer
Repair Statement
One page per settled repair: what the insurer paid, what the repair cost, who fronted what, and your share.
Dealer
Weekly Packet
Every settled repair for the week, matched to received insurance checks, with last week's paid and open items.
Dealer
Quarterly Review
Repairs closed, payouts, parts revenue, loaner days, reviews naming your store, referrals, and next quarter's storm plan.
Ways to work with DHR
Start with a walkthrough. Scale to the whole group.
The
Walkthrough
No commitment
Free
Thirty minutes with the operator who built the program.
Book It- On site at your store, or virtual.
- Your market's storm history and your exposure.
- A sample statement and the agreement.
The Dealership
Hail Program
The core program
$0 Upfront
We run the program. You run the store.
Ask About It- All eight parts, installed in two weeks.
- Repairs at your store, under your name.
- Weekly statements and quarterly reviews.
Storm
Shield
In development
Add-On
Profit on every new car, before the storm. Launching with partner stores.
See Storm Shield- A hail protection plan designed to be sold at delivery.
- Your store keeps the margin.
- Every enrolled car is set up to come back to you.
Dealer
Groups
Multi-rooftop
Custom
Every rooftop, one partner, one playbook.
Talk to Us- Rolled out store by store, nearest markets first.
- Dedicated DHR teams per store.
- One group-level report.
The store's share is set in your agreement: simple, transparent, and in writing before the first claim.
Program questions
What GMs ask in the walkthrough.
Where do the repairs actually happen?
In a covered corner of your lot or a lane in your shop, under our own lights, with our own tools. Cars stay on your property unless you ask us to use our Fort Worth facility. Either way the customer drops off and picks up at your store, and the repair is written on your repair order.
What does the scanner do, exactly?
It is a drive-through camera arch, the same class of technology insurers use at storm sites. Every car that comes in for service rolls through it. It photographs every panel and flags possible hail dents for a technician to confirm. Your advisor sees the result and hands the customer to us for a free inspection. It surfaces the hail nobody would have mentioned.
Who covers the rental?
When the customer's policy includes rental coverage, we arrange the reservation and the insurer pays. When it does not, your program terms say whether a store loaner is used and at what rate. It is decided in writing before launch, never on the drive.
What does "master-certified" mean?
Our technicians hold master-level paintless dent repair certification and have worked multiple hail seasons. They repair to factory finish with the original paint intact, use OEM parts when a panel cannot be saved, and photograph every step. Every car gets a quality inspection before release. The customer gets a lifetime paintless dent repair warranty in writing, per program terms, and the walkthrough covers exactly how warranty work is handled between DHR and your store.
What is a supplement, and is it legitimate?
A supplement is a corrected estimate. The insurer's first estimate often misses damage, especially on hail. We count dents the way the insurer's own guidelines require, photograph what the first estimate missed, and only bill work that was performed. We never inflate a resubmission. That discipline is what gets a supplement approved.
Can this run across a dealer group?
Yes. We roll out store by store, nearest markets first, staff a dedicated team per store, and report at the group level. One Fort Worth store has run the program since May 2026, and two more DFW stores are being installed now.
See it run before you sign anything.
One walkthrough. Thirty minutes. We will show you exactly how the program runs inside your store.